Company Policy & Values of Residence Angels
Transparency and Trust
We have always been a stronghold of transparency for our clients. Immigration law and public policy change dynamically, especially in 2025. Our role is not only to keep our clients informed about these changes, but also to explain complex procedures in a clear and simple way.
Proactive SupportWe never remain passive.
Multilingual Assistance
Our managers communicate in Polish, English, Russian, Ukrainian, Hindi, and Nepali. This ensures full understanding and eliminates the risk of miscommunication in critical matters.
Communication Channels
The primary channel is email, which guarantees a full record of communication.
Refund Policy
We have implemented a fair policy:
Data Security and Confidentiality
All information is securely encrypted in our CRM.
Long-Term Commitment
Immigration procedures often take from several months up to two years. We accompany clients throughout the entire process, clearly explaining potential delays and staying available even in urgent cases outside of office hours.
Client Comfort
Our office is designed as a welcoming space, where clients can feel comfortable, enjoy a cup of coffee or tea, and receive professional support in a relaxed environment.
Partner Ecosystem
To cover all client needs, we collaborate with:
Openness and Community Engagement
We have always been a stronghold of transparency for our clients. Immigration law and public policy change dynamically, especially in 2025. Our role is not only to keep our clients informed about these changes, but also to explain complex procedures in a clear and simple way.
Proactive SupportWe never remain passive.
- We automatically remind clients about required documents.
- We maintain constant communication with universities and employers to accelerate document logistics.
- We always respond within 24 hours, ensuring a high standard of professional communication.
Multilingual Assistance
Our managers communicate in Polish, English, Russian, Ukrainian, Hindi, and Nepali. This ensures full understanding and eliminates the risk of miscommunication in critical matters.
Communication Channels
The primary channel is email, which guarantees a full record of communication.
- WhatsApp is used only at the request of corporate clients for short-term tasks.
Refund Policy
We have implemented a fair policy:
- A 30-day refund is guaranteed if the service has not been delivered due to reasons beyond our control (lack of documentation, client request to postpone, client not present in Poland, etc.).
- This condition is clearly stipulated in our agreements with clients.
Data Security and Confidentiality
All information is securely encrypted in our CRM.
- Staff access is strictly separated by team space depending on the client served.
- Data is immediately deleted after the completion of the service in accordance with our GDPR policy.
Long-Term Commitment
Immigration procedures often take from several months up to two years. We accompany clients throughout the entire process, clearly explaining potential delays and staying available even in urgent cases outside of office hours.
Client Comfort
Our office is designed as a welcoming space, where clients can feel comfortable, enjoy a cup of coffee or tea, and receive professional support in a relaxed environment.
Partner Ecosystem
To cover all client needs, we collaborate with:
- schools and universities,
- banks and insurance companies,
- lawyers and other professional partners.
Openness and Community Engagement
- We maintain a public YouTube blog, where clients and prospective partners can follow upcoming changes in immigration law and procedures.
- We actively participate in cultural events, strengthening connections with local and international communities.
- We have been a member of EURA for over two years, which confirms our status as a trusted partner in the field of relocation and immigration, cooperating with both international agencies and local companies in Poland.